What happens between the stop and the clip
- The call is raised. An operator, or an EdgeSense device at the machine, places a downtime call. Creating the call is the trigger; there is no separate recording step.
- The lead-up is retrieved. Each camera records continuously into a rolling buffer whose length is set per camera, in minutes. The clip takes the window before the trigger from that buffer.
- Recording continues. Capture runs for a configurable number of seconds after the trigger, so the machine’s response and what the operator did next are kept too.
- The clip is linked. A background service processes the clip, generates a thumbnail, links it to the downtime call in the database and pushes a “video ready” notice to the people involved.
- It is on the work order. The technician reviewing the work order sees a Video Evidence section with the clip. No recorder login and no timestamp search.
In the example on our video integration page, a press clip kept 45 seconds before the call and 15 after: sixty seconds of evidence nobody had to ask for.