Operational information the next day is too late. ProAlert's call management delivers operational truth in real time... giving your team the window to fix today's problems today, before they compound into tomorrow's scrap and lost production.

Call Lifecycle

  • DT (Downtime) Calls
    Initiate and track unplanned downtime events with full lifecycle management from floor to closure.
  • Role-Based Call Targeting
    Broadcast calls to specific organizational roles (Maintenance, Supervisor, Quality, etc.) simultaneously.
  • Five-Step Call Lifecycle
    Initiate > Claim > Respond > Resolve > Sign-off with GPS coordinates and timestamps at each step.
  • First-Responder-Wins
    Only the first responder to claim gets ownership. Everyone else is instantly released... no duplicate response waste.
  • Call Closure Forms
    Structured closure with Equipment, Detail, Cause, Resolution, and Notes fields for every downtime event.
  • PIN Verification
    Secure call closure with personal PIN codes creates a chain of accountability tied to real individuals.
  • Failure Record on All Close PathsNEW
    A failure analysis record is created on every DT close path... web admin, mobile, and API. Nothing is lost.
  • PIN-Gated Work Order on RespondNEW
    Responder PIN prompt automatically triggers Work Order creation from the matching standard work template.

Real-Time Broadcasting

  • ProAlertHub (SignalR)
    Central SignalR hub delivers sub-second bidirectional communication to every connected client.
  • BOBR (Building, Operation, Branch, Resource) Structural Groups
    Asset, role, language, and region-based group targeting ensures the right people get notified.
  • Global Subscription (Multi-Plant)
    Support users monitor all calls across all facilities system-wide from a single interface.
  • Call Management Center
    Web interface for supervisors and admins to complete pending DT call closures on behalf of floor staff.
  • Shop Floor Andon DisplayNEW
    Redesigned Andon board with role-grouped rows showing live alert status and claimer names in real time.
  • Asset Messaging
    Peer-to-peer messaging between operators and support staff, routed through the live SignalR connection.

Related Features

Real-Time OEE Monitoring Video Responder Tracking

See Call Management in action.

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