Installed on Your Floor.
Supported by Ours.
ProAlert® runs on a server inside your plant... your network, your data, your uptime. Our team handles the entire lifecycle, from first installation to everyday support.
One Team From Installation to Every Day After
A ProAlert deployment is not a software download and a goodbye. It is a managed service that keeps your installation configured, current, and supported for as long as you run it.
On-Site Installation & Configuration
We install and configure the ProAlert server, dashboards, and EdgeSense devices, mapped to your lines, shifts, and escalation rules. Your floor structure drives the setup, not a generic template.
Remote Maintenance & Repair
Secure VPN (Virtual Private Network) support, software updates, database maintenance, and issue resolution... without waiting for an on-site visit. Problems get worked the day they appear.
Continuous Updates
New platform capabilities are delivered to your installation as they ship. Your system grows with the product, not behind it.
Training & Onboarding
Operator, supervisor, and administrator training at go-live and as your team grows. New hires learn the system the same way your launch team did. Context-sensitive user guides ship inside the product, so the help a supervisor needs is on the screen they are standing on.
Accounts by Invitation Only
Nobody can sign themselves up. A fresh installation establishes its first administrator from an emailed activation link rather than a shipped default password, and after that an administrator invites each person, who accepts and sets their own. Tablets and kiosks have to be approved as trusted devices before they can be used on an asset. The demo dataset does not ship enabled.
Direct Engineering Accountability
You work directly with the people responsible for building and implementing ProAlert. Customers are not handed from sales to an implementation queue with no access to the people who own the product. When something in your operation needs attention, the people who can fix it are the people you are already talking to.
That is a commitment to access, ownership and accountability. It is not a promise to build every requested feature: what goes into the product is decided on its merits, and we will tell you plainly when something is not a fit.
Start Small. Prove It. Scale It.
ProAlert is normally evaluated on a small group of representative work centers, often three to five, over a typical window of 60 to 90 days, against measurable success criteria agreed before the pilot starts: reliable data acquisition, accurate production and OEE (Overall Equipment Effectiveness) information, response workflow performance, operator adoption, system reliability and the outcomes you most want to improve. The right scope depends on your operation, so it is set with you. When the criteria are met, the deployment grows on the same system.
One Subscription. Platform and People.
One subscription covers the platform and the people behind it: the software, the updates, the remote support, and the training. No separate support contracts, no per-incident billing, no integration change orders.
